Employee Spotlight: Fern

Fern joined Dataprise in August 2021 and has advanced from Account Manager to Senior Account Manager, now serving as Team Lead for the Account Management team. Known for fostering client relationships and driving growth, he handles everything from resolving critical client issues to leading scoping calls, cadence meetings, and QBRs.

When did you start at Dataprise?

I started in August 2021.

What different roles have you had at Dataprise?

I was hired at Dataprise as an Account Manager. After a successful first year with sales and client retention, I was promoted to a Senior Account Manager. Most recently, I was promoted to Team Lead for the Account Management team.

What’s a day in the life look like for your current role?

Every day is different in my role due to the wide variety of clients and environments that Dataprise supports. Some days you have a client with a server down and other days a client can be dealing with a security incident. As an Account Manager, it’s my job to ensure that we’re there for the client during those rough times, ease their mind, and play a part in coming up with a solution after the fact. That being said, there are tasks that I deal with every day, such as internal team meetings, scoping calls, client cadence calls, internal/external QBRs, and ensure that we not only maintain clients (renewals), but also grow clients (upsells and cross-sells).

What’s been your biggest success or accomplishment at Dataprise so far?

Selfishly, I want to say that my biggest accomplishment would be making the CEO circle in 2022 after my first full year at Dataprise. But in reality, my recent promotion to the Team Lead for the Account Management team would be my biggest accomplishment at Dataprise. I naturally enjoy helping out others, so to be in a position where I can help our Director lead our team and help drive the team’s success is beyond rewarding for me.

Do you have any advice for someone who is interested in a role like yours?

Be curious. As far as learning more about the Account Manager role, IT in itself, and any relevant news/topics. Once you’re in the role, continue to be curious. Ask questions to your clients about their environments, their business, and themselves as this will help you learn your clients and their needs, which will lead to opportunities.